ITIL Foundation

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

Courses Included are:

  • Lesson 1: ITIL 4 Overview
  • Lesson 2: The ITIL Framework
  • Lesson 3: The ITIL Guiding Principles
  • Lesson 4: The ITIL Service Value System
  • Lesson 5: Key ITIL Practices
  • Lesson 6: Other ITIL Practices

₦ 10,000

  • Days: Tue and Thur
  • Time: 9am (3hrs)
  • Start Date: 25th May, 2021
  • Duration: 4 weeks
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