SALES & CUSTOMER SERVICE
Overview
Sales and customer service teams are an integral part of a business and customers view how they perform as a direct reflection on your business. Upskilling these teams leads to improvements in their sales results and prepares them to communicate with customers in an effective manner that meet their needs. Knowledge Hub 365 has an extensive library of sales and customer service training courses that make learning easy.
Courses Included are:
- Effective Sales Techniques
- Responding to Sales Objections
- Selling Skills
- Providing Telephone Customer Service
- Retail Sales Academy
- Controlling Conflict, Stress, and Time in a Customer Service Environment
- Operate retail technology
- Communicating Effectively with Customers
- Providing Effective Internal Customer Service
- Managing Customer Complaints
- Dealing with Customer Service Incidents and Complaints
- Interact with customers
