ITIL® 4 Foundation

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach.

You will:

Define ITIL and its key concepts.

Identify the components of the ITIL framework.

Analyze the ITIL guiding principles.

Identify the components and functions of the ITIL Service Value System (SVS).

Analyze the key ITIL management practices.

Define the general, service, and technical management practices of ITIL.

This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

Course Outline

Topic A: Introduction to ITIL

Topic B: Key Concepts of ITIL

Topic A: The Four Dimensions of Service Management

Topic B: The ITIL Service Value System

Topic A: Focus on Value

Topic B: Start Where You Are

Topic C: Progress Iteratively with Feedback

Topic D: Collaborate and Promote Visibility

Topic E: Think and Work Holistically

Topic F: Keep It Simple and Practical

Topic G: Optimize and Automate

This module teaches the fundamental concepts of designing a data model for proper performance and scalability. It instills in the student a list of items to think about prior to building the model.
Lessons
Data modeling basics
Measures and Dimensions
Model Performance
Lab : Data Modeling in Power BI Desktop
Create Model Relationships
Configure Tables
Review the model interface
Create Quick Measures

Topic A: Continual Improvement

Topic B: Service Level Management

Topic C: Change Control

Topic D: Incident Management

Topic E: Service Request Management

Topic F: Service Desk

Topic G: Problem Management

Topic A: General Management Practices

Topic B: Service Management Practices

Topic C: Technical Management Practices

₦ 35,000

  • Days: Tue and Thur
  • Time: 9am (3hrs)
  • Start Date: 2nd Nov, 2021
  • Duration: 2 weeks
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